Complaint Handling Procedure

Dear Client,

 

Transaction Advisory of Al Asmakh Real Estate aims to provide a high standard of services to our clients. If however any time you would like to discuss with us how our services could be improved, or if you are dissatisfied with the services received, you may contact us directly via your contact person locally.

​

Al Asmakh Real Estate will investigate any complaint carefully and promptly, and if the services provided have been less than satisfactory, we will endeavor to do everything possible to put it right.

​

With regard to a complaint Transaction Advisory Services of Al Asmakh Real Estate, after receiving a complaint, will ensure that a thorough and impartial investigation is carried out within a reasonable time frame.

​

• You will receive a written acknowledgement within ten business days of receipt of the complaint.

​​

• One month after receipt of the complaint, Al Asmakh Real Estate will send you a response. The response will contain:

  • a final response to your complaint; or

  • a response where Al Asmakh Real Estate will inform you of the causes of a delay and indicate the date at which the examination of the complaint is likely to be achieved.

     

We are confident we are able to address any concerns to your satisfaction and we would like to thank you for choosing Transaction Advisory of Al Asmakh Real Estate as your service provider.